CRM Coordinator

Languages :: Arabic (Excellent), English (Good)
Country : Egypt
City : Cairo
Category: CRM, Customer Support/Service, Client Management
Job Type :: Full Time
Job Level :: Entry Level
Description :
As a CRM Coordinator, you will be responsible for preparing and presenting product shows, displays, and exhibits as well as assisting and achieving goals agreed on with CRM Supervisor/Manager.
• Maintains client SLAs for the new and existing projects, negotiates, and communicates them with clients.
• Ensures that the clients' SLAs are implemented well as agreed upon via company departments.
• Maintains relationship objectives and develops a proactive relationship and service plan to ensure an exceptional value-added service to clients.
• Provides filtering and escalation for client requests
• Serves as the escalation point for client query resolutions, ensuring that the Production and Operation company teams proactively manage the resolution process with frequent updates and satisfaction measures.
• Stays abreast of clients’ businesses and identifies opportunities to expand client relationships.
• Manages and develops an existing relationship with a Key provider.
• Anticipates client needs and matches company services to help fulfill those needs.
• Builds credibility and fosters trust with clients.
• Achieves all goals and targets agreed upon with CRM Supervisor/Manager.
• Reviews the clients' invoices.
• Follows up on the delayed invoices with the clients.
• Reviews the contract terms and follows up on the signature.
• Other related duties as assigned
Qualifications :
• 0 -1 years of experience (Fresh Graduates can apply).
• Bachelor’s degree from a reputable university in a related field
• Good negotiation skills
• Very good computer skills (Outlook, Excel, Power Point, and Word).
• Good business writing
• Good customer focus
• Customer Service and Sales Experience; Basic Project Management skills, Communication skills, Presentation skills
• Good command of English in both verbal and written.
Gender : Any
Nationality : Egyptian
Car owner : Any
Experience : 0 – 1 Year.
Salary (L.E.) : Negotiable
For interested candidates, kindly send your updated CV to Mobiserve Recruitment, mentioning the job title in the subject line.
Job Contact Email